Order Processing & Shipping Times

We process orders Monday through Friday (excluding weekends and holidays). Orders are typically processed within 24 hours of being placed and are shipped the next business day after processing.

 

Estimated delivery time ranges between 3 to 14 business days, depending on the shipping method selected at checkout and the destinations.

 

Shipping Destinations

We currently ship to the following countries:

 

United States

Canada

Australia

 

Please note that shipping time may vary depending on the destinations, custom procedures, local postal service efficiency, holidays, and other potential delays. While we aim to deliver all orders within 3 to 14 business days, unforeseen circumstances may occasionally affect the delivery time

 

Tracking & Insurance

All shipments are insured and come with a tracking number, which will be provided once your order is shipped.

 

Important Delivery Information

Estimated delivery time are not guaranteed. They are provided for reference only. Delays may occur due to custom clearance, weather, or other unforeseen events.

 

Customers please ensure that all delivery details are accurate and complete. Incorrect or missing information may result in delays. If we need to verify or update your shipping details, we may contact you, which could further delay dispatch.

 

Customs Processing: Your local customs office may require additional documents or processing time to release your package, which may affect delivery time.

 

Delivery Method:

Depending on your location, your order may be delivered by your local postal service or a regional courier. If no one is available at the time of delivery, your postal service may leave a notice with instructions on how to collect your package.

 

Tracking Your Order

Once your order has been fulfilled, you will receive an email containing a tracking link. Simply click the link to view real-time updates on your order's delivery status.

 

Please allow 24 to 48 hours after receiving your tracking number to keep track of your package.

If your tracking status has not been updated, it may be due to delays caused by weather conditions, custom processing, or shipping backlogs. Please note that tracking information will only be available once your order has been shipped.

 

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FAQs

1. General Questions

What is the status of my order?

After placing your order, you will receive a confirmation email with details about your purchase.

Once your order has shipped, we’ll send a shipping confirmation email with the estimated delivery date and a tracking link (if tracking is available for your selected delivery method).

You can also check your order status anytime via the “Track Order” section on our website’s homepage.

 

Can I change my order?

We can only make changes to orders that have not yet been processed for shipping.

If your order status is marked as “Preparing for Shipping,” “Shipped,” or “Delivered,” we are unable to modify the order.

To request changes, please contact our support team as soon as possible via email.

 

Where do you ship?

We currently ship to the following countries:

United States

Canada

Australia

 

2. Payment

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionally offer support for Visa, Master Card, American Express, and PayPal.

You can choose these payment methods at checkout.

 

 

Which currency will I be charged in?

We currently only support US Dollars for the orders

 

If your credit or debit card is in currencies other than US Dollars, you will be charged in USD with the corresponding currency exchange rate

 

3. Shipping

 

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.

 

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing delivery method before confirming your order:

 

United-States: 7-14 working days

Canada: 7-14 working days

Australia: 7-14 working days

 

What if I'm not home?

If you're not home, a new delivery will be scheduled the next day or the delivery partner will reach out to schedule for a new delivery date depending on the country and delivery method you choose.

 

You may also need to collect your package in your local post office in case it cannot be delivered to you.