Refund policy

We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.

 

Eligibility for Returns

To be eligible for a return, the item must be: In the same condition as when you received it, unworn or unused, with all original tags attached and in its original packaging, accompanied by the receipt or proof of purchase

 

How to Start a Return

To initiate a return, please contact us at andjestore@outlook.com.

If your return is approved, we will provide you with a return shipping label and detailed instructions on how and where to send your package back to us.

 

Please note: Items returned without contacting us for a return and without prior authorization will not be accepted.

 

For any questions regarding returns, feel free to reach out to us at andjestore@outlook.com.

 

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at andjestore@outlook.com so we can assess the issue and make the correction.

 

Exceptions / Non-Returnable Items

Certain items are not eligible for return. These include:

 

Perishable goods (e.g., food, flowers, or plants)

 

Custom or personalized products (e.g., special orders, monogrammed items)

 

Personal care items (e.g., beauty or hygiene products)

 

Hazardous materials, flammable liquids or gases

 

If you have any questions or concerns about whether your item is eligible for return, please contact us before initiating the process.

 

Please note: We do not accept returns on sale items or gift cards.

 

Exchanges

The quickest way to receive the item you want to purchase is to return the original item. Once your return is accepted, you can place a new order for the replacement item separately.

 

European Union 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you are entitled to cancel or return your order within 14 days of receiving it—for any reason and without the need for justification.

 

To be eligible for a return, the item must be:

In the same condition as when you received it, unworn or unused, with all original tags attached, in its original packaging, accompanied by the receipt or proof of purchase

 

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, a refund will be issued automatically to your original payment method within 10 business days.

 

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

 

If it has been more than 15 business days since your return was approved and you have not received your refund, please contact us at andjestore@outlook.com.