FAQs
FAQs
1. General Questions
What is the status of my order?
After placing your order, you will receive a confirmation email with details about your purchase.
Once your order has been shipped, we’ll send a shipping confirmation email with the estimated delivery date and a tracking link (if tracking is available for your selected delivery method).
You can also check your order status anytime via the “Track Order” section on our website’s homepage.
Can I change my order?
We can only make changes to orders that have not yet been processed for shipping.
If your order status is marked as “Preparing for Shipping,” “Shipped,” or “Delivered,” we are unable to modify the order.
To request changes, please contact our support team as soon as possible via email.
Where do you ship?
We currently ship to the following countries:
United States
Canada
Australia
2. Payment
What payment methods do you accept?
You can purchase on our website using a debit or credit card.
We additionally offer support for Visa, Master Card, American Express, and PayPal.
You can choose these payment methods at checkout.
Which currency will I be charged in?
We currently only support US Dollars for the orders
If your credit or debit card is in currencies other than US Dollars, you will be charged in USD with the corresponding currency exchange rate
3. Shipping
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing delivery method before confirming your order:
United States: 7-14 working days
Canada: 7-14 working days
Australia: 7-14 working days
What if I'm not home?
If you're not home, a new delivery will be scheduled the next day or the delivery partner will reach out to schedule for a new delivery date depending on the country and delivery method you choose.
You may also need to collect your package in your local post office in case it cannot be delivered to you.
4. Returns
Do you accept returns?
Yes, we accept returns under the following conditions:
The item was purchased through our official online store
The item is unused and in original condition
You request a return or exchange within 28 days of delivery
The return is shipped back to us within 14 days of your return request
We do not accept returns for:
Items that by nature cannot be returned, deteriorate quickly, or have expired
Items that are unsealed and not suitable for return due to health protection or hygiene reasons
Items that have been inseparably mixed with other goods after delivery
To initiate a return, please contact our customer support via email.
Can I exchange an item?
Yes, we accept exchanges under the same conditions listed in the Returns section.
To request an exchange, please clearly indicate that you would like to exchange your item when contacting our support team.
We reserve the right to decline returns or exchanges for any items that do not meet our return policy criteria.
Are returns free?
Yes, returns are free of charge. You can follow the return instructions provided with your package to organize the return.
If you need help, feel free to contact our support team by email.
How long does it take to process a return?
Returns are typically processed within 14 days of receiving the returned item at our warehouse.
Once your return is accepted, we will issue a refund, exchange, or store credit within 14 days.
5. Other Questions
Do you have physical stores?
At this time, we do not have any physical retail locations. All of our products are sold exclusively online through our official store.
Is there a warranty?
Yes, we guarantee that all products made by us and sold through our online store are free from defects.
If you receive a defective item, you may request a return or exchange, provided it meets the return conditions outlined above.
To report a defective product, please contact our support team via email for further instructions.